*** COVID-19 PANDEMY - News about delivery and pick-up ***

(last update: 03 April 2020)

According to Authority, given the health situation in the World, DHL could have late or block on deliveries and pickups. The couriers should deliver without the signature of the final customer. We're trying to ensure purchases to all our customer, but the time of delivery for these zones will not be guaranteed.

ITALY

  • Payment with Cash on delivery is suspended.
  • Click&Collect inside Italian retail shops is suspended.
  • Prime shipping service is suspended.
  • Suspension of the delivery service for domestic shipments only, in the following zip code:
    1. Lodi (from 26811 to 26900, with exception 26814 Livraga, 26867 Somaglia, 26865 San Rocco al Porto).
    The collection service (returns) is confirmed for all the above-mentioned zip code.
  • Suspension of the collection and delivery service (by order of the municipalities), in the following zip code:
    1. Ariano Irpino (83031)
    2. Polla (84035)
    3. Sala Consilina (84036)
    4. Atena Lucana (84030)
    5. Caggiano (84030)
    6. Medicina (40059)
    7. San Lucido (87038)
    8. Montebello Ionico (89064)
    9. Fabrizia (89823)
    10. Melito di Porto Salvo (89063)
    11. Chiaravalle Centrale (88064)
    12. Cenadi (88067)
    13. Torre di Ruggiero (88060)
    14. Vallefiorita (88050)
    15. Soverato (88068)
    16. Troina (94018)
    17. Nerola (00017)
    18. Contigliano (02043).

EUROPE

  • Prime shipping service is suspended.
  • In France, suspension of the collection and delivery service in the following areas:
    1. Metz.

WORLDWIDE

  • Distribution suspended in Cuba.
  • Distribution suspended in India.
  • Distribution suspended in Venezuela.

SHIPPING METHODS AND FEES

 

Deliveries are made by DHL courier with the method chosen by the customer during the purchase. If the selected shipment is not available for the destination postcode of the customer and already paid when ordering, Sport85.com will choose the fastest alternative shipping method, refunding the difference.
Sport85.com can not guarantee the customer or request the courier, delivery by appointment. The delivery will always take place following the daily planning of travel).
The "remote areas", the "minor islands" (courier names) and areas not served directly by DHL may be subject to delivery delays that are not dependent on our will.
"Bulky items" are shipped by our internal carrier, they provide for the delivery of the packed item (not assembled, not assembled) on the road (not on the floor, not at home) and only in the cities / areas / postcodes indicated on the product pages.

ITALY

(including the islands, San Marino and Vatican City)

Total order DHL Express DHL Prime Click & Collect Road delivery by Sport'85
€ 0 - € 49,99 € 4,90 € 15,90 free unavailable
€ 50,00 + free € 11,00 free unavailable
Heavy items * € 30,00 unavailable free unavailable
Bulky items ** unavailable unavailable unavailable € 20,00


* "Heavy items" means items contained in the following categories and which do not exceed 30 kg between product weight / packaging weight / volume weight:

  • Equipment -> gaming tables
  • Equipment -> bicycles
  • Equipment -> camping tents (except sleeping bags)
  • Equipment -> bobs and sleddings
  • Equipment -> boats
  • Equipment -> cyclettes and gym bikes
  • Equipment -> ellipticals
  • Equipment -> steppers and rowers
  • Equipment -> gym weights
  • Equipment -> skis and snowboards
  • Equipment -> hoverboards, kick scooters and skateboards (only hoverboards and electric scooters) 
  • Man / Woman / Kid accessories -> trolley

** "Bulky items" means items contained in the Treadmill category or which exceed 30 kg between product weight / packaging weight / volume weight. These items are transportable only in the cities / areas / postcodes indicated on the product page.

For combined purchases of the goods in the "Bulky items" categories and other goods (shoes, clothing, accessories) send a quote request on shipping costs via e-mail to contact@sport85.com. Or make two separate orders distinguishing the articles of the various categories.


EUROPE (EU - European Union) *

(Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Principality of Monaco, United Kingdom, Czech Republic, Romania , Slovakia, Slovenia, Spain *, Sweden, Hungary)

Total order DHL Express **  DHL Prime **
€ 0 - € 249,99 € 9,90 € 20,90
€ 250,00 - € 1499,99 free € 11,00
€ 1500,00 + 1% of the total order 2% of the total order

 

Total order DHL Economy ***
€ 0 - € 249,99 € 25,00
€ 250,00 - € 699,99 € 50,00
€ 700 + € 10% of the total order


* Shipments to the Canary Islands include customs duties and any other costs that are charged to the customer. In any case, the Customer Service is aware of the amount of these costs because they vary for each country and it is not possible to report them at the conclusion of the order. We advise you to contact the Canary Islands Customs Office for more information.

** All products in the "Heavy Goods" categories shown below are excluded from the DHL Express and DHL Prime shipments and must be sent by DHL Economy mode.

*** DHL Economy is the mandatory method for the transport in Europe (except Cyprus and Malta, where the service is not available) of the "Heavy articles", that is the articles contained in the following categories and which do not exceed 30 kg between product weight / packaging weight / volume weight::

  • Equipment -> gaming tables
  • Equipment -> bicycles
  • Equipment -> camping tents (except sleeping bags)
  • Equipment -> bobs and sleddings
  • Equipment -> boats
  • Equipment -> cyclettes and gym bikes
  • Equipment -> ellipticals
  • Equipment -> steppers and rowers
  • Equipment -> gym weights
  • Equipment -> skis and snowboards
  • Equipment -> hoverboards, kick scooters and skateboards (only hoverboards and electric scooters) 
  • Man / Woman / Kid accessories -> trolley

For combined purchases of the goods in the "Heavy items" categories and other goods (shoes, clothing, accessories) send a quote request on shipping costs via e-mail to contact@sport85.com. Or make two separate orders distinguishing the articles of the various categories.

"Bulky items" cannot be shipped to Europe.


REST OF EUROPE, CANADA, UNITED STATES and TURKEY (EXTRA-EU areas 5-6).

(Albania, Andorra, Belarus, Bosnia and Herzegovina, Canada, Gibraltar, Guernsey, Iceland, Faroe Islands, Jersey, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, Serbia, United States, Turkey, Ukraine)

Total order DHL Express
€ 0 - € 399,99 € 19,90
€ 400,00 - € 1499,99 free
€ 1500,00 + 2% of the total order


Note/1: All non-EU shipments include customs duties and any other costs that are charged to the customer. In any case, the Customer Service is aware of the amount of these costs because they vary for each country and it is not possible to report them at the conclusion of the order. We advise you to contact the Customs Office of the country to which you want to allocate your order for more information.

Note/2: In these countries, it is not possible to send the "Heavy items" and "Bulky items" of the above categories.


WORLDWIDE (EXTRA-EU areas 7-8-9-10).

(all the other countries in the world - except China and Russia)

Total order DHL Express
€ 0 - € 999,99 € 49,90
€ 1000,00 - € 1499,99 free
€ 1500,00 + 4% of the total order


Note/1: All non-EU shipments include customs duties and any other costs that are charged to the customer. In any case, the Customer Service is aware of the amount of these costs because they vary for each country and it is not possible to report them at the conclusion of the order. We advise you to contact the Customs Office of the country to which you want to allocate your order for more information.

Note/2: In these countries, it is not possible to send the "Heavy items" and "Bulky items" of the above categories.


When the shipment takes place, the DHL courier tracking number will be automatically provided via e-mail to track the progress of your shipment simply by clicking on the link in the e-mail.

The courier delivers worldwide by following the daily planning of travel, not by appointment. Days and delivery times vary for each country.
In Italy deliveries usually take place from Monday to Friday from 9.00 am to 6.00 pm, every day except holidays. Abroad times and methods can be variable.
Leaving the correct mobile number, the courier will notify the customer in advance of the delivery attempt. From that moment Sport85.com will never be made aware of the agreements between the customer and the courier DHL and cannot be held responsible in any case if the agreements reached should be disregarded.
If the courier can not contact the customer and deliver the order to the specified address, he will leave the correct directions to the recipient for a new delivery attempt or for new reception methods (collection point, DHL Point, etc.).

The undelivered orders will be returned to the Sport85.com stores. If the package is not delivered due to customer-dependent reasons (wrong address, always absent recipient, incorrect telephone number, etc.), or if the customer refuses delivery, shipping costs, return costs and any charges will always be deducted from the reimbursement to the customer.

When the goods are delivered by the courier, the customer must check:

  • that the quantity of packages delivered corresponds to what is indicated on the invoice, if requested;
  • that the packaging is intact, not damaged, wet or altered.

Any external and/or hidden damages, or the mismatch in the number of packages or indications, must be immediately notified to the courier who delivers the goods, writing "Goods received unchecked" on the transport document. And must be confirmed within 8 days by a registered postcard to:

Sport'85 S.r.l.
c/o www.sport85.com
Via Ofanto, snc
04100 Latina
ITALIA

with return receipt to the courier, whose address is explained on the transport document. If the package is damaged write "Goods received unchecked - the package is damaged". Even if the packaging is intact, the goods must be verified within 8 days of receipt.

Sport85.com has no responsibility if the delivery is delayed. From the moment the delivery takes place, the customer is responsible for the goods.